• follow my journey

Shipping & Returns

Shipping & Returns

Return and Refund Policy

I want you to love your handmade hemp item. Please remember that these are  bespoke products, therefore they are subject to vary from the images of the product on the site. Here we embrace the Art of Slow design.

 

Wild Thorn Designs is run Monday – Friday during normal trading hours 9am-5pm.

Items are created on a made-to-order basis and may take between 1-2 working weeks to make with 2-3 days till delivery. Orders are ideally processed within 48 hours, subject to product availability and valid proof payment/transaction.Enquiries will be attended to as soon as possible or within 72 hours.

Kindly note that orders won't be processed over weekends or South African public holidays

(the maker behind these designs needs a rest, too!) .

 

If for any reason you are unsatisfied please simply email hello.wildthorndesigns@gmail.com to notify us of the items you will be returning no longer than 24hrs after receiving the product and we will provide you with our returns address. 

Please note that items bought on sale cannot be refunded or exchanged. 

​​

Return postage is the customer’s responsibility. Make sure to keep your return tracking as I am not responsible for lost returns without tracking.I am not liable for an incorrect person receiving your parcel or responsible for any product/s damaged through shipping. 

Items must be in original condition and must not have been worn, altered or washed.

DELIVERY/SHIPPING

We are based in Cape Town, Western Cape

 

Cape Town:

Collection | From my studio in Melkbosstrand, Cape Town

Door to door, Cape Town and surrounds | R110  

Postnet2Postnet  | Counter to Counter | R99 (all items under 5kg’s)

 

National: 

Door to Door | R200

Postnet | Counter to Counter | R150 

 

 

*Please allow 3-4 working days for your parcel to be delivered (after order completion from our side)

 

*Please make sure that your delivery address details are correct when you order, Wild Thorn Designs does not take responsibility for incorrect details provided. Should your parcel be delivered to the incorrect address and need to be resent, additional courier chargers will be the customer’s responsibility and paid for before the parcel is resent

 

*If you have completed your order and notice any incorrect information, please contact us immediately at hello.wildthorndesigns@gmail.com.

 

*Postnet delivery fee of R99 is only applicable to orders under 5 kilograms, additional charges will apply to orders exceeding 5 kilograms

 

*National orders will take place through either of the following courier services: The Courier Guy, DCB Logistics, Globeflight, Courier It

 

*Orders through Postnet etc. will have a tracking number that will be sent via email.

Return and Refund Policy

I want you to love your handmade hemp item. Please remember that these are  bespoke products, therefore they are subject to vary from the images of the product on the site. Here we embrace the Art of Slow Design.

 

Wild Thorn Designs is run from Monday – Friday through hours 9am-4pm.

Some items are created on a made-to-order basis and may take between 1-2 working weeks to make, with 2-3 days till delivery. Orders are ideally processed within 48 hours, subject to product availability and valid proof of payment/transaction. Enquiries will be attended to as soon as possible or within 72 hours.

Kindly note that orders won't be processed over weekends or South African public holidays

(the maker behind these designs needs a rest, too!) .

 

If for any reason you are unsatisfied, please simply email hello.wildthorndesigns@gmail.com to notify me of the items you will be returning no longer than 24hrs after receiving the product and I will provide you with my returns address.

​​Return postage is the customer’s responsibility. Make sure to keep your return tracking number as I am not responsible for lost returns without a tracking number. I am not liable for an incorrect person receiving your parcel or responsible for any product/s damaged through shipping. 

Items must be in original condition and must not have been worn, altered or washed.

Please note that items bought on sale cannot be refunded or exchanged.

Delivery & Shipping

I am  based in Melkbosstrand,  Cape Town, Western Cape, South Africa.

 

Cape Town:

Collection | From my studio in Melkbosstrand, Cape Town

Door to door, Cape Town and surrounds | R80 +

Postnet2Postnet  | Counter to Counter | R99 (all items under 5kg’s)

 

National: 

Door to Door | R200 + ( determined upon quotation)

*Please allow 3-4 working days for your parcel to be delivered (after order completion from my side)

 

*Please make sure that your delivery address details are correct when you order, Wild Thorn Designs does not take responsibility for incorrect details provided. Should your parcel be delivered to the incorrect address and need to be resent, additional courier chargers will be the customer’s responsibility and paid for before the parcel is resent.

 

*If you have completed your order and notice any incorrect information, please contact me immediately at hello.wildthorndesigns@gmail.com.

 

*Postnet delivery fee of R99 is only applicable to orders under 5 kilograms, additional charges will apply to orders exceeding 5 kilograms

 

*National orders will take place through either of the following courier services: The Courier Guy, DCB Logistics, Globeflight, Courier It

 

*Orders through Postnet etc. will have a tracking number that will be sent via email.

GET IN TOUCH WITH

  SHIPPING &  RETURNS   |   STORE POLICY    |   PAYMENT METHODS

©2019 by Wild Thorn - Studio. Proudly created by Kelly Rowlands